Share & Connect
Delta Air Lines is offering a fast, convenient way for Spanish-speaking passengers in the U.S. and Latin America to receive up-to-the minute assistance with their holiday travel plans through its @DeltaAssist_ES pilot program on Twitter.com.
Like its English counterpart, @DeltaAssist en Espanol is a dedicated Spanish Twitter channel offering real-time, on-the-go travel assistance specifically to Spanish-speaking passengers. The pilot program is one of the first of its kind offered by a U.S. airline.
A team of Spanish-speaking agents are available Monday through Friday from 9 a.m. to 10 p.m. EST to respond quickly to tweets in Spanish from customers concerning flight information, rebookings, baggage tracking and more.
“Since launching @DeltaAssist en Espanol, we’ve received very positive feedback from our Spanish-speaking customers throughout Latin America and the Caribbean who’ve taken advantage of the service and view it as an essential tool for managing their travel plans,” said Allison Ausband, Delta’s vice president – Reservation Sales and Customer Care.
For stress-free holiday travel, customers can tweet @DeltaAssist en Espanol for questions related to connecting flights, weather delays, flight cancellations, airport check-in and more simply by logging onto http://twitter.com/deltaassist_es.
Delta also recommends the following travel tips:
More travel tips are available at delta.com. Customers also can download a free Delta app for their smartphone, which allows them to check in, view flight status, rebook a flight and more. Delta offers industry-leading mobile applications for iPhone, BlackBerry, Android and Windows Phone with eBoarding pass capability and built-in push notifications.
In addition to its on-the-go customer service assistance, Delta is staffing up the airports to assist customers with checking in and making connections in some of the airline’s busiest hubs, such as New York-JFK and Atlanta-Jackson Hartsfield International Airport. More than 800 Delta Red Coat Customer Service Agents in the U.S. will be roaming the airports to offer one-on-one assistance.