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Potsdam, Germany — Using refund.me, you can check straight away whether you’re eligible for compensation if your fight was problematic: just enter your flight no. and with a few mouse clicks you will find out how much you could be refunded for. The complaint form, which you can complete on the spot and which can be signed online, can be forwarded to the airline directly.
“Until now, many passengers have forfeited their compensation payments because they considered the complaints procedure to be too cumbersome. That’s why we wanted to create a fast method for helping passengers worldwide. You’ll be able to check if you’re eligible for a claim as soon as you leave the airplane. However, if you prefer to take your time with this, you can use http://www.refund.me instead. Flights can be checked and claimed for up to three years retrospectively,” explains Eve Buechner, the CEO of refund.me GmbH.
Easy and hassle-free handling
The passenger only has to enter their flight no. and a few additional details into their smart phone and a few seconds later they will know how much they could expect as a refund. The information is adjusted in accordance with EU regulation 261/2004 and other factors. The complaint form is created in real time; it can be signed by mobile phone or online and is transmitted automatically to the respective airline.
Download in English and German
This app is free for iPhone users: http://itunes.apple.com/en/app/refund.me/id524565639. It will shortly be available for Android, Windows and Blackberry. In the meantime you can now open http://www.refund.me on your mobile in order to check it wherever you are.
refund.me GmbH is a subsidiary of the venture capital business quantumReality GmbH, which has its headquarters in Potsdam. It was established in 2012 and its intention is to make the rights of passengers more transparent, practicable and easier to enforce. The strategic aim is to use complex logic to convert legal ordinances in the area of passenger rights into automated processes.