London, England — On October 24, Rising Media and WebMediaBrands, producers of the AllFacebook Marketing Conference, announced that Vincent Sider, Vice President of Social Media for the BBC, will open this year’s London conference as the keynote speaker.

Sider will address how the BBC harnesses social technologies and explores opportunities for enhancing engagement and monetisation across a variety of social media platforms, including Facebook. In his role, Sider creates and delivers social media strategies to support the broadcast company’s global brands.

A full-day event designed for professionals who are interested in leveraging Facebook to grow their businesses and extend the social reach of their brands. The conference is packed with case studies, practical advice, and concrete examples of how to monetise content through this social media platform.

Sider’s presentation marks an exceptional opportunity to learn how one of the world’s largest broadcasters is successfully leveraging social media. Attendees will walk away with advice and actionable tips to apply to their own social media strategies.

“Being responsible for the BBC’s social media strategy is a mammoth task in a corporation which has so many worldwide brands,” said CEO of Rising Media, Matthew Finlay. In his opening presentation, Sider will outline why Facebook, as well as other social media platforms, are fundamental to the BBC’s marketing plans and reveal just how they leverage the multitude of opportunities this presents.”

Additional conference speakers include professionals from Kred, Yorkshire Tea and Taylors Coffee, salesforce.com, Syncapse, Spruce Media, and more.

AllFacebook Marketing Conference is being held on 19 November at 200 Aldersgate, London.

Click here to register for the conference.

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The banking and telecommunication sectors in North Africa have not utilized the power of social media yet, according to Amine Jabali, Managing Partner, Peppers & Rogers Group.

Social networking is becoming more and more relevant in today’s world, especially in the North Africa region. As evidenced by the impact that Social Media has had in fueling the Arab Spring, the companies should embrace this new trend and place increasing focus on Social Media activities. In fact, they need to enter the ‘Social’ era with a structured approach and best practices in their Social Media adoption.

“Telecommunication companies reacted but they have not used the full potential of social media; they have responded only by providing the gadgets, but the telcos are yet to leverage the use of social networking to generate revenues,” Jabali argues. The telecom companies, even the banking sector can leverage through building advocacy or affinity. “As an example, the telecom and banking sectors can create clubs for high school or university students using the power of social media. You can talk to this group of people and know their interest/needs and can bring them forward to be more loyal to you in the early stages of their professional lifecycle,” Jabali suggests.

Jabali notes that customers nowadays are not only intelligent, but also becoming more and more demanding. “It’s not about ‘I’ll take what you give’ anymore. It’s about ‘provide what I need’. It is a challenge for the firm, but we see that companies are adapting to new challenges,” he asserts. “We see more and more customers purchasing smart phones not only because they have cash, but because they know the value of what they are paying for,” he adds.

Many companies have already reaped significant benefits from incorporating Social Media as part of their strategy, by being able to effectively and efficiently build new and reinforce ongoing relationships with existing and potential customers. Marketing can use Social Media to drive brand awareness, deliver relevant information and generate new leads; Customer Support can leverage social channels to respond to enquiries and complaints, as well as solicit customer feedback; whereas Sales can utilize Social Media to support customer acquisition strategies.

“Social Media can also be instrumental in managing and protecting corporate reputation,” Jabali notes. Unhappy customers can reach out to thousands of online users through Facebook, Tweets and other Social Media channels and the adverse effect to company’s reputation through such outbursts can be staggering if the appropriate remediating actions are not taken.

Companies need to have a comprehensive Social Media presence to provide the customers with an ‘always on’ channel that is able to meet their sales and service needs. “Pioneers in Social Media in North Africa will find that investing in this new channel will create not only brand awareness and social engagement with their targeted segments, but also to generate consistent uplift of revenue year after year,” concludes Jabali.

Image Courtesy of  Studentersamfunnet i Bergen

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London, U.K. – On September 3, 2012, Rising Media and WebMediaBrands announced details surrounding the launch of AllFacebook Marketing Conference in London, for November 19, 2012.

AllFacebook Marketing Conference is a full-day event for marketers, entrepreneurs, and media professionals who are interested in leveraging Facebook to grow their businesses and extend the social reach of their brands. The conference is packed with case studies, practical advice, and real-world perspectives on how to effectively monetise this social media platform.

Delegates will thoroughly understand how to implement tools, research, and apps into their business strategies and gain insight on best marketing strategies. Attendees will learn about the vast opportunities and risk factors involved with Facebook marketing and the social mobile landscape.

AllFacebook Marketing Conference program provides fresh insight on the latest Facebook tools, apps, demographics, research, marketing, and advertising opportunities. Some of the social media thought leaders that will speak at the event include:

•     Dom Dwight, Conversation Manager, Yorkshire Tea and Taylors Coffee
•     Megan Pagliuca, Vice President and General Manager of Digital, Merkle
•     Matt Peters, Founder & Creative Director, Pandemic Labs

“Social media is one of the most exciting platforms for digital marketers, and Facebook offers a wealth of opportunities for businesses and brands,” said CEO of Rising Media, Matthew Finlay.

“However, the problem for many is knowing where to start and how to develop a strategy to achieve their objectives.AllFacebook Marketing Conference brings together every aspect of social media marketing, from the latest Facebook tools to advice on consumer engagement. Anyone looking to enhance their brand and extend their social media outreach should attend this conference.”

The AllFacebook Marketing Conference, London will take place on 19 November, 2012 at 200 Aldersgate, St Pauls, London, EC1A 4HD.

To take advantage of the conference’s early bird rates, register before 15 September 2012, register here.

About Rising Media

Rising Media is a specialised media company excelling in the production of business technology-related conferences and exhibitions. Rising Media currently produces events including eMetrics Marketing Optimization Summit, Conversion Conference, Search Marketing Expo, Predictive Analytics World, DemandCon, Affiliate Management Days, Internet Marketing Conference, Web Effectiveness Conference, Social Gaming Summit, Building Business Capability in the US, Canada, UK, France, Germany, Sweden and Australia. See http://www.risingmedia.com for more info.

About WebMediaBrands Inc.

WebMediaBrands is a leading Internet media company that provides content, education, and career services to social media, traditional media and creative professionals through a portfolio of vertical online properties, communities, and trade shows.

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Social Media continues to expand around the world and impact it, in its own way. In Guatemala, e-Marketing didn’t start picking up until about 3 to 4 years ago and it wasn’t only until about a year and a half to two years ago that agencies started to develop social media strategies.

After seeing some of the success from local companies, restaurants started taking advantage of it, to get their share of the market. It continues to expand throughout the years, with Facebook being the biggest social media platform utilized in Guatemala today. With only 2.5 million people with access to the internet in Guatemala, 1.6 million people have a Facebook account.

However, before Facebook, hi5 was considered one of the most popular social networking sites. In 2008 hi5 had 12,831,000 Latin American unique visitors ages 15 and up, while Facebook had only 7,711,000. MySpace became very big 2 years ago. According to comScore, social media has always been huge in Latin American countries. They are heavy internet users and mainly use the internet as a way to communicate with others.

According to Enrique Parros of TPP Emarketing, Twitter is a Social Media platform that is starting to grow in Guatemala and the reason for this growth is that mobile phones are becoming more easily attainable. The demographic segment in Guatemala that is currently active on twitter is mostly made up of kids, but 24- 35 year olds are starting to pick up on Twitter. This is why twitter is still an educational process in Guatemala.

The main social media Platform used for marketing in Guatemala is currently Facebook, due to the high concentration of people logged into Facebook. Facebook, to TPP Emarketing, is a great way for consumers to communicate with a brand. It is also a great way for people to interact with the brand, which will later help them to decide the future of the brand, and where it is heading. Another way Facebook is being used in Guatemala is as a focus group.

One major success story for TPP Emarketing is from the Facebook page Claro, which has 264,196 likes on Facebook. Gallo was also another great example of how successful Facebook was in helping to boost sales. In April of 2011, Gallo had about 90% of the market share in the country.

TPP Emarketing works with so many brands, such as Claro, P & G, and McDonald’s, that it would be hard to manage each account separately. This is why they use Hootsuite. It is a service used to manage social media accounts on one dashboard. With Hootsuite, companies like TPP E-marketing can manage their Twitter, Facebook, Linkedin, Foursquare and myspace accounts at once, and even schedule posts for later dates.

E-marketing is still growing in Guatemala, and for some it is still a learning experience, but digital marketing is always growing and expanding. Agencies are starting to pick up on it and take advantage of the marketing tools that are accessible. Some of the services offered today are SEO marketing, Public Relations, E-Mobile, Social Media and E-Advertising.

Digital marketing may be growing but TPP E-marketing understands the importance of utilizing it in their marketing campaigns and strategies.

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Social Media Today dedicates itself to understanding and studying the complexity of new media in our societies. This innovative website, gathers professionals from all around the world, forming a comprehensive community on the dwelings of social networking, advertising, publicity and other subjects.

A recent article by Barry Hurd, a speaker on online business practices, gives insight on the top five questions business owners must ask to completely understand social media policies and how to work with them to their advantage. They often rely on traditional human resources tactics and forget that they too can manage their workers by using online channels.

Who owns it?  Hurd brings up the important question: if employees are authorized to post online during work hours or if they must do so as a part of their job, who truly owns the company’s social media policy? Owners should take into account that a laid-off employee can easily take a firm’s mailing list and all of its contacts, causing hundreds of dollars in damages.

One must make proactive decisions regarding online communication and the owner must make sure his or her is its leader and the head of a social channel hierarchy.

Do you have access to all your social accounts 24/7? This topic is also related to leadership and control. One must be in complete control of the communication hierarchy to ensure that there are no leaks and that all of the company’s assets are protected.

Have you identified mission critical paths? Hurd said that a vast array of processes for a social media policy need special supervision, and some have particularities that must be taken into account. Barry Hurd singles out sales, marketing, security breaches, employee/client privacy, investor relations, regulatory concerns, among others:

“Each of these communication processes have mission critical elements that are accelerated by social media usage. In many cases the most immediate requirement is the management of fast and effective communication for senior managers and executive leadership.

In the world of social media policy, many mid-management employees feel they are doing the ‘right thing’ and are unfortunately trying to make decisions in an area of business that they are acting blindly in.”

Are you monitoring your employees for rogue communications? What should you do when an employee disrespects you or a company client? This is a very delicate matter which must be settled using sensible criteria and one must be very careful of its consequences; they could potentially violate someone’s civil rights and liberties.

And finally: Does it influence hire/fire decisions? This question takes into consideration the legal requirements of firing someone based on a comment they made in a social communication channel.

One must take into account the legal precedents involved in such cases, and according to the National Labor Relations Board, ”Our review of cases found many specific policies alleged to be overbroad, including those that restrict discussion of wages, corrective actions and discharge of co-workers, employment investigations, and disparagement of the company or its management.”

They have “only just begun to address these many important issues, and it is, of course, hard to speculate as to how the Board will rule as these cases develop and whether those decisions will withstand judicial scrutiny. It is hoped that this survey can assist employers and counsel identify issues with which they should be aware as they grapple with the application of labor law to employee use of social media.”

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The importance of social media in Turkey has increased considerably in recent years, which in turn has led to a mounting interest in the phenomenon and its overall impact on the Turkish society. Sharing her opinions on the matter, Gulay Ozkan, a Turkish internet and mobile entrepreneur, suggests that the increasing popularity of social media is mainly to do with the large percentage of young people in the country’s current population.

Different types of social media, such as Facebook or Youtube, can indeed be very appealing to young people all over the world. Turkey is a country where 70 percent of the population is actually under 35 years of age, a fact that makes her explanation both valid and rational. “Social Media is a very hot topic at the moment as it brings freedom to a culture that traditionally is shy”, Gulay says.

She lays emphasis on the idea that social media offers free and open communication, which is perhaps the aspect that appeals the most to young Turkish users. Currently, the most popular social network in Turkey is Facebook. The popularity of the well-known networking website rose to such an extent that Turkey has now become the fourth largest nationality on Facebook in the world.

However, Twitter and personal blogs have also gained popularity recently. Turkey’s mobile penetration is larger than internet penetration, which is an immediate consequence of people’s using mobile phones to access their favorite social networks. Gulay also predicts that this trend will grow even more in the future.

Increasing internet censorship is still a problem in Turkey, a situation that has led to numerous protests organized by youth groups. Although some networks such as Youtube may still be banned there, the restriction does not seem to prevent young Turkish people from freely accessing it by using DNS switching and other proxy settings.

This can be interpreted as a sign that the population is ready and wishes to open up to the new form of communication. In fact, it has been this extensive use of social media which have allow Turkey to join the global community. Information spreads far easier and faster via different kinds of social media outlets than via traditional media or educational platforms.

The importance of social media also extends to Turkey’s public relations campaign. There are many instances when international public opinion on Turkey have been shaped and influenced through the use of social media, which should propel the country to engage more in the use of social media as a means of promoting its own image.

One such example is the case of Turkish Prime Minister Erdogan abruptly leaving a panel discussion on Gaza with Israeli president Shimon Peres in 2009. His gesture received a lot of media attention. At the time, hundreds of thousands visited Youtube to watch the video of the Prime Minister. Links of the video began to be circulated via Facebook, fan groups and other web applications were launched, all of them carrying the name of Erdogan.

The politicization of social media in Turkey is becoming more and more obvious. Many analysts recognize the role social media is starting to play in politics. “For the past two years, as the political environment has become more severe, the political weight of social media has increased,” Ozgur Uckan, a professor at Bilgi University, said in an interview discussing the relation between social media and politics in contemporary Turkey.

“Blogs on the one hand and social media on the other have begun transforming into a political agora, a forum space,” he added. However, the politicization of social media is seriously threatened by internet censorship. Besides Youtube, many other websites, such as Blogger, have also been banned in Turkey. This phenomenon has led to the foundation of groups such as “Don’t Touch My Blog”

Moreover, national protests have been organized in reaction to the government’s attempts to impose internet censorship. Such is the case of the national, multi-locational protests that took place on May 15 in response to legislation planned to impose filters on internet access.

“I think we will see more of these sorts of interactions in the future,” says Yaman Akdeniz, a law professor at Bilgi University, who also added that political parties themselves have begun using social media in their campaigns.
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